Subscribers Pressured to Rebuild Accounts on New Platform

Discovery+ subscribers in Canada aren’t simply being requested to obtain a brand new app — they’re being compelled to begin over. Forward of the February 17, 2026, shutdown of Warner Bros. Discovery’s model of the service, Rogers has launched a brand new Discovery+ platform that doesn’t robotically migrate current accounts. The result’s a guide reset that wipes out fee data, profiles, watch historical past, and private settings, turning what needs to be a seamless transition right into a irritating rebuild for present customers.

For subscribers who’ve paid for years and constructed viewing habits across the service, the change feels much less like an improve and extra like a disruption. As a substitute of preserving continuity, the transition locations the burden on customers to recuperate what they already paid for — time, preferences, and belief.

In response to Twine Cutter InformationDiscovery+’s buyer help web page states that accounts and information, which embody fee data, profiles, and watch historical past, won’t switch to the brand new Discovery+. Say goodbye to your private settings, comparable to watchlists and favourite reveals, as they will not be saved. The shortage of account migration underscores how disruptive the transition is for current subscribers.

Shoppers Are Pressured to Do the Soiled Work

As beforehand reported, the place to observe your favourite reveals from the Discovery Channel, HGTV, Meals Communityand TLC will formally change fingers. Although it might seem to be a minor shift, Warner Bros. Discovery and Rogers are counting on customers to do the heavy lifting. As a result of present subscribers don’t have an automated migration, they’re compelled to rebuild their viewing setup from scratch. That’s, in the event that they select to. Maybe the headache will lead some customers to cross on the chance out of spite.

With a purpose to make sure you keep updated in your favourite reveals like Sister Wives, Swamp Individuals, House Cityand extra, you need to undergo the brand new interface and add them again into your queue. In any other case, it’s possible you’ll find yourself lacking an episode within the course of. It is not unusual for streaming providers to pressure customers to adapt, together with earlier platform transitions comparable to HBO GO to HBO Max, and by integrating Hulu into Disney+, as comparable migration woes occurred there as effectively. On this case, it is beneath new administration, which can trigger much less help if wanted.

The New Discovery+ App Will Not Be Obtainable On All Codecs

Despite the fact that the brand new Discovery+ app will nonetheless be residence to the identical TV manufacturers, together with Animal Planet, Discovery Turbo, and extra, the transition will nonetheless trigger sensible friction. The brand new app will likely be out there on the next codecs: Apple TV, Amazon Hearth TV, Samsung TV, Android TV, and on the net, cellular units, and tablets. Your earlier supply for Discovery+ shouldn’t be listed? Nicely, you’d higher get entry as the brand new app won’t be supported on a number of widespread unitstogether with Roku TV, LG Sensible TVs, Amazon Hearth Tablets, Chromecast, and Xbox.

The transfer from Warner Bros. Discovery is constant and aligns with its current technique. Zooming out, the handoff to Rogers suits a broader sample for Warner Bros. Discovery — one which favors partnerships and licensing offers over the price and complexity of working each platform itself. It echoes their current determination to stream main HBO and Warner Bros. Discovery content material on Netflix. Coincidentally, for actuality tv content material, these titles will not transfer to Netflix and can possible stay on HBO Max. In America, there may be important overlap in actuality tv titles out there on Discovery+ and HBO Max. The good thing about selecting the latter on your TLC, HGTV, and Meals Community content material was the power to observe the key HBO titles alongside it.

What’s being billed as a platform transition as an alternative exposes how simply a loyal streaming viewers may be requested to sacrifice continuity for company comfort.