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New Delhi, Jul 20 (PTI) Capital markets regulator Sebi has disposed of 4,415 complaints in June by way of its on-line grievance redressal platform SCORES.
The regulator acquired 4,959 contemporary complaints within the month, and a complete of 5,107 grievances remained unresolved on the finish of June, barely greater than the 4,563 fees that have been pending as of Might 31, the Securities and Change Board of India (Sebi) mentioned in a public discover on Friday.
The regulator additionally highlighted that the common decision time taken by the entities to submit the Motion Taken Experiences (ATRs) in June was eight days, whereas the common time taken for complaints underneath First Degree Assessment was 4 days.
SCORES, or Sebi Grievance Redressal System, is an internet platform which facilitates buyers in lodging and monitoring complaints in opposition to listed corporations and registered intermediaries.
Beneath the SCORES 2.0 mechanism, complaints are mechanically forwarded to the respective entities, that are required to reply inside 21 days. If an investor shouldn’t be happy, they’ve 15 days to hunt a First Degree Assessment.
The same evaluation alternative is obtainable on the Second Degree with the designated physique and subsequently with Sebi, every inside a 15-day window.
Complaints are additionally handled as resolved if the investor chooses the On-line Dispute Decision (ODR) mechanism.
In a separate public discover on Friday, Sebi mentioned MCS Share Switch Agent Ltd and Smartowner Capital Development Belief have been the entities whose investor complaints had remained unresolved for greater than three months on its SCORES platform as of June 30.
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