A worldwide expertise outage involving airline reservation platform Navitaire briefly disrupted operations of carriers together with IndiGo and Akasa Air on Thursday morning, earlier than methods had been restored inside about half an hour, in response to two folks aware of the matter. No main flight delays had been reported.
A technical challenge had affected Navitaire’s platform, which is utilized by a number of airways to handle reservations, check-in companies and departure management methods. The outage first affected airways within the Asia-Pacific area after which impacted some carriers in Europe, one particular person stated, requesting anonymity as a result of the matter is below evaluation.
“The server of the software program firm was down from 6.45 am to 7.28 am this morning, impacting check-in companies throughout airways and airports in India. An identical glitch was seen round 8.10 am onwards. Normalcy in operations occurred post-8.25 am. No additional glitches have been reported in the previous few hours. The system stays secure,” an airport official stated, requesting anonymity.
“Passengers had been unable to finish internet check-in; airport check-in counters had been non-functional and entry into the terminal was stalled. Everybody was left ready exterior with no clear timeline for decision,” Vivek Kumar, a passenger on an Air India Specific flight from Ranchi, stated on LinkedIn.
An official from an airline that was briefly affected by hiccups in its passenger check-in service, confirmed the outage and the time stamps.
The operations have now normalized and are below commentary, the second particular person stated.
Navitaire’s web site lists IndiGo, Air India Specific, Akasa Air and SpiceJet amongst its Indian clients. Minneapolis-based Navitaire is a subsidiary of Amadeus and gives expertise companies to greater than 60 airways and rail corporations.
An official at Akasa Waterrequesting anonymity, stated the airline’s operations stay unaffected. IndiGo officers stated methods had been restored inside “half an hour” and operations proceed to be regular. There have been no cancellations or delays.
Subject resolved
An Air India Specific official stated its internet check-in amenities had been working and its operations stay unaffected.
“There have been temporary points with the passenger check-in counters at airports. However it has been resolved. No flights had been delayed,” an airline official stated.
Air India, the full-service provider, didn’t face any disruption because the airline doesn’t use the Navitaire software program.
Emails despatched to IndiGo, Air India Specific, Akasa Air, SpiceJet and Navitaire looking for official feedback on the outage didn’t elicit a response until the publication of this story.
In July 2024, a large tech failure brought about journey chaos all over the world, with banking and healthcare companies additionally badly hit. Flights had been grounded due to the IT outage – a flaw that left many computer systems displaying blue error screens.
The trigger was then attributed to cyber-security agency CrowdStrike updating its antivirus software program, which is designed to guard Microsoft Home windows units from malicious assaults. In keeping with knowledge analytics agency Curium, out of 411,009 globally scheduled passenger flights over a 72-hour interval (in the course of the July 2024 outage) 16,896 flights had been canceled, representing over 4% of worldwide flights. This cancellation charge was double that of the earlier week, which stood at 1.9%.
In December 2025, some Indian airways reported a software program glitch throughout their methods resulting in points with passenger check-in companies. Air India had put out a put up on X on 2 December saying that “a third-party system disruption” affected check-in methods at numerous airports, “leading to delays throughout a number of airways, together with Air India.”