The Competitors Fee of India (CCI) on Wednesday dismissed a grievance that alleged InterGlobe Aviation (IndiGo) and Air India had been abusing their dominant market positions.
The complainant accused home airways of charging “unconscionable” and unlawful ticket cancellation charges, whereas additionally imposing arbitrary circumstances and costs for the sale of companies, in line with PTI.
After inspecting the data, the regulator discovered no prima facie proof of competitors legislation violations, noting that each airways preserve clear refund techniques and disclose their phrases to passengers prematurely.
Particulars of the grievance
As per the complainant, InterGlobe Aviation, which operates the low-budget provider IndiGoholds greater than 65% share within the home aviation sector, whereas Air India accounts for round 27% market share.
Collectively, the 2 gamers are estimated to manage practically 90% of the market, which the complainant argued raised issues about market dominance and potential anti-competitive practices within the sector.
Why did CCI dismiss the grievance?
CCI mentioned the allegation of abuse of dominance doesn’t require additional examination, as each airways have correct techniques in place for ticket refunds. Passengers can have a considerably refundable ticket in the event that they go for that class, the truthful commerce regulator mentioned.
Moreover, the competitors watchdog mentioned that the refund and cancellation phrases are disclosed to passengers prematurely. These phrases apply to each shopper and never in a discriminatory, unfair or exclusionary method, the fee added.
“In view of the data supplied, the Fee is of the opinion that no prima facie case of contravention of Sections 3 and 4 of the Act is made out towards OP-1 and OP-2. Accordingly, the Info is directed to be closed… underneath Part 26(2) of the Act,” it mentioned within the order.
Sections 3 and 4 pertain to anti-competitive agreements and abuse of dominant place, respectively.
CCI rejects joint investigation attraction
CCI additionally rejected a separate plea filed by the complainant searching for a joint investigation with one other ongoing case associated to mass flight cancellations by IndiGo in December 2025.
In its order, the regulator mentioned the allegations and points concerned within the mass flight cancellation matter had been completely completely different from these raised within the current grievance regarding ticket cancellation prices and pricing practices.
Given the distinction within the nature of the circumstances, CCI mentioned there was no event to mix the proceedings or provoke a joint investigation, the company report famous.
In the meantime, Indigo knowledgeable the exchanges that its chief Pieter Elbers had resigned on Tuesday with instant impact on private grounds, prompting the founder and managing director, Rahul Bhatia, to step in as interim boss.