Over the previous 12 months, a few of my incoming e mail messages haven’t been delivered reliably. I lately found {that a} technical fault in my e mail system has triggered intermittent failures, that means that some messages reached me whereas others didn’t. Because of this, I’ve unintentionally missed essential correspondence and a few shoppers haven’t obtained paperwork or replies they had been anticipating.
I’m deeply sorry for the frustration, inconvenience, and lack of belief this will have triggered. Clear and well timed communication is important to the work I do, and I take this duty significantly.
The difficulty has now been recognized and resolved in collaboration with my IT supplier. I’m as soon as once more receiving all messages, and I’m working by way of a major backlog of missed communication. This course of will take a while, and I admire your persistence as I reply to everybody who has been affected.
Whereas I can’t provide compensation, I’m dedicated to fulfilling my obligations and making certain that this case doesn’t occur once more. I’ve put further techniques and monitoring in place to safeguard towards future disruptions.
Thanks to your understanding, and for the belief you place in my work. In case you have contacted me up to now 12 months and haven’t obtained a reply, please be happy to resend your message — it should attain me now.
Thanks
Bronny